Petbarn Launches an AI Tool for Pet Owners: Meet PetAI
Australia’s Top Pet Care Retailer Sets New Pet Wellness Standards with Smart Tech
Petbarn leads in pet care in Australia. It is part of Greencross Pet Wellness Company. It launches PetAI, a new AI tool for pet owners. PetAI gives care tips and product picks. It brings data from Greencross and product facts together. Microsoft and Insight Enterprises joined the work. This clear work makes pet care easier today.
What is PetAI?
PetAI helps pet owners. It gives custom pet care tips quickly. It links Greencross data with a wide pool of product facts. PetAI cuts through pet care details. It works to keep pets well and happy.
The first PetAI version went live on Petbarn’s website in October 2024. Thousands of customers use it. Soon, PetAI will join the new Petbarn App. This app lets pet owners care for pet health in one place.
Enhancing Customer Experience
Mark Norris is the Chief Information Officer at Greencross. He says PetAI improves customer care. He adds that pet owners get expert help and custom tips from Petbarn and Greencross Vets. He points out that high customer use shows that the work is strong.
Petbarn knows pet care needs care every day. It sees that PetAI helps in stores and online. Petbarn believes this tool will aid pet owners in caring for their pets well.
The Technology Behind PetAI
Microsoft tools powered PetAI. Specifically, it used Azure OpenAI Service, Azure AI Search, and Azure App Service. Microsoft helped Greencross build AI work for PetAI now and later.
PetAI lets customers find personal pet care answers. It helps with questions on health, food, vaccines, and training. Australian pet owners ask questions such as:
- “Is it safe for my dog to eat Vegemite toast?”
- “When do puppy teeth fall out?”
- “How can I stop my cat from climbing the Christmas tree?”
- “What’s the best way to train my puppy not to chew on furniture?”
- “What’s the best way to introduce my puppy to other dogs?”
Collaborative Development Process
PetAI was built with many steps. Microsoft held a meeting online. Greencross leaders met to plan AI help for their service. This plan set the goals for pet care AI.
Greencross then worked with Insight. The team built features like retrieval-augmented generation. They made a multi-agent model to book appointments and manage products. Each step kept ideas close and clear.
Industry-Leading Innovation
Sarah Carney is the National CTO at Microsoft Australia and New Zealand. She said, “Petbarn is the first in the region to use Microsoft’s AI at this scale.” Her words show that AI can change retail.
Veli-Matti Vanamo is CTO for Asia Pacific at Insight. He noted that tools like PetAI change how customers connect and trust brands. He said, “This launch shows how brands like Petbarn can use AI to get real returns on their work.”
A Promising Future for Pet Care
Petbarn now rolls out PetAI. This tool gives smart help to pet owners. It makes advice and support easier to find. Petbarn uses PetAI to help pet lovers care well for their pets. The launch shows tech growth and starts a new era in pet care.
Pet owners can try PetAI on the new Petbarn App. It promises a clear and helpful pet care experience.
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